The Kriva Promise

Diversity, Equity, & Inclusion Statement

At Kriva., we recognize that supporting diversity and inclusion is not only the right thing to do for our organization, but also for the communities we serve. This commitment is woven into our values. We believe that our organization is strongest when we embrace the full spectrum of humanity regardless of what we look like, where we come from, or who we love. That means committing ourselves to build a more diverse and inclusive workplace, while promoting courageous engagement in our organization and the communities we serve.

Shipping & Returns

Kriva (a DBA of NeXtraction Inc.) (“Kriva”, “we”, “us” or “our”) will arrange for shipment of Your product to You. Please check the individual product page for specific delivery options. You are responsible for all shipping and handling charges, as set forth in this Shipping & Returns Policy. Please allow 3 – 5 business days for processing and 3 - 5 additional days for delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. Kriva is not responsible for any delay in shipments. Title and risk of loss passes to You upon our transfer of Your product to the shipping carrier. Returns Except for any product designated on our website as non-returnable, Kriva will accept a return of Your product for a refund of Your purchase price, less the original shipping and handling costs, as long as the return is made within 30 days of delivery and as long as the product is returned in its original, unused and unopened condition. All returns also are subject to a 10% restocking fee. To return a product, You must email our Returns Department at hello@kriva.co to obtain a Return Merchandise Authorization (“RMA”) number before shipping Your product. No returns of any type will be accepted without an RMA number. To complete Your return, Kriva also requires a receipt or proof of purchase. You are responsible for all shipping charges on returned products. You bear the risk of loss during shipment and we cannot guarantee that we will receive Your returned product. We strongly recommend that You fully insure your return shipment against loss or damage and that You use a trackable carrier or shipping service that can provide You with proof of delivery for your protection. Once Your return is received and inspected, Kriva will notify You via email that we have received Your returned Product and whether Your refund is approved or rejected. If approved, Your refund will be processed; and a credit automatically will be applied to Your credit card or original method of payment. You should receive any refund within 10 business days. If for any reason You do not receive Your refund within this time period, please first check Your bank account again. Then contact Your credit card company, as it may take some time before Your refund is officially posted. Next, contact Your bank. There may be some additional processing time before a refund is posted. If, after all these steps, You still have not received Your refund yet, please contact Kriva at hello@kriva.co and we will do everything that we can to resolve the issue immediately. Exchanges If Your product is damaged or defective upon arrival, Kriva will exchange it for the identical Product at no additional cost. If You need to exchange Your product, email our Returns Department at hello@kriva.co to obtain a Return Merchandise Authorization (“RMA”) number before shipping Your product. No exchanges can be accepted without an RMA number. To complete Your exchange, Kriva also requires a receipt or proof of purchase. Depending on where You live, shipping and delivery times may vary. You bear the risk of loss during shipment, and we cannot guarantee that we will receive Your product. We strongly recommend that You fully insure your shipment against loss or damage and that You use a trackable carrier or shipping service that can provide You with proof of delivery for your protection. Once Your product is received and inspected, Kriva will notify You via email that we have received Your Product. Kriva will also notify You of the approval or rejection of Your exchange request. If approved, Kriva will ship Your exchanged product to You. Please allow 2-3 business days for delivery. Title and risk of loss passes to You upon our transfer of Your product to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. Kriva is not liable for any delay in shipments. How Else Can We Help? If You have any other questions about Kriva’s shipping or return policy, please contact us at hello@kriva.co . This Shipping & Returns Policy was last updated on September 23, 2021

Product Guarantee

If you aren't 100% satisfied with your Kriva product please contact a customer service representative at hello@kriva.co.
© 2022 Kriva. All rights reserved.7338 26th St E, Fife WA 98424

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

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